Terms of service

Overview

This website is operated by Moxee. Throughout the site, the terms “we”, “us” and “our” refer to Moxee. We offer this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (the “Services”).
By visiting our site and/or purchasing from us, you engage in our Services and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not access the Services.
Any new features or tools added to our store will also fall under these Terms of Service. The latest version of the Terms will always be available on this page, and we may update, modify, or replace parts of the Terms at any time by posting changes here. It is your responsibility to review this page periodically. By continuing to use or access the website after updates are posted, you agree to and accept those changes.
Our store is powered by Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

SECTION 1: ELIGIBILITY & ACCOUNT RESPONSIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may only use our products and services for lawful purposes. Any illegal or unauthorized use, including violations of applicable laws such as copyright or intellectual property laws, is strictly prohibited. You may not transmit viruses, malware, or any other harmful code.
Any breach of these Terms may result in the immediate suspension or termination of your access to our services.

SECTION 2: GENERAL CONDITIONS

We reserve the right to decline service to anyone, at any time, for any reason.
We reserve the right to:
• Limit sales of our products to any person, region, or jurisdiction.
• Restrict quantities of products purchased.
• Discontinue any product at any time.
• Update product details without prior notice.
We cannot guarantee that our products will meet your individual expectations.
Please note that any content you submit (excluding credit card information) may be transmitted unencrypted and could involve transfers over multiple networks, and adjustments to meet technical requirements of connecting networks or devices.
Rest assured, all credit card information is securely encrypted during transmission.
You may not reproduce, copy, sell, resell, or otherwise use any part of our Services, the website, or any associated content without our express written permission.
Headings in this agreement are for convenience only and do not affect the interpretation of these Terms.

SECTION 3: INFORMATION ACCURACY, COMPLETENESS, AND TIMELINESS

At Moxee, we strive to provide accurate and up-to-date information, but we can’t guarantee that everything on this site is complete, current, or error-free. The content here is for general information only and shouldn’t be your only source for making decisions. Always double-check with more reliable or up-to-date sources. Any use of the information on this site is at your own risk.
Some content may be historical and is provided for reference purposes only. We may update or change information on the site at any time, but we aren’t obligated to do so. It’s your responsibility to stay informed about any updates.
Moxee specializes in products designed for eye use, including lashes and tools. While we strive for accuracy in descriptions, images, and colors, product appearance may vary depending on your device or monitor.

SECTION 4: SERVICE AND PRICE MODIFICATIONS

Product prices may change at any time without prior notice.
We also reserve the right to modify, update, or discontinue any part of our service or content whenever needed, without notice.
Moxee is not responsible or liable for any changes in prices, updates, suspensions, or discontinuation of the service.

SECTION 5: ORDERS & PAYMEMTS

Some of our products or services may be available exclusively online through the Moxee website. These items may be limited in quantity and are eligible for return or exchange only in accordance with our Refund Policy.
We strive to present our products as accurately as possible, including colors and images, but we cannot guarantee that your device’s display will perfectly reflect the actual product.
Moxee reserves the right, though is not required, to restrict sales of our products or services to specific individuals, regions, or jurisdictions, and may do so on a case-by-case basis. We also reserve the right to limit the quantity of any item or service available. Product descriptions, pricing, and availability are subject to change at any time without prior notice, at our sole discretion. Certain products may be discontinued without warning, and any offers on this site are void where prohibited.
While we make every effort to ensure quality, Moxee does not guarantee that any product, service, information, or material purchased will meet your expectations, nor that any errors in the service will be corrected.

SECTION 6: PRICING, BILLING & ACCOUNT INFORMATION

Moxee reserves the right to refuse or cancel any order for any reason, at our sole discretion. We may also limit the quantity of products available per person, household, or order. These limits may apply to orders placed under the same account, using the same credit card, or shipped to the same address. If we need to modify or cancel your order, we may attempt to notify you via the email, billing, or phone information you provided at the time of purchase. Orders that appear to be placed by resellers, distributors, or for commercial purposes may be limited or prohibited at our discretion.
By placing an order, you agree to provide accurate, complete, and up-to-date account and payment information, including billing addresses, email addresses, and credit card details. You also agree to promptly update this information as needed so that we can process your orders and contact you if necessary.
All orders are intended for personal use only and not for resale. Prices, product availability, and shipping options may change without notice. Any order placed constitutes an offer to purchase, which becomes binding only once payment has been successfully processed.
For full details, including returns and exchanges, please review our Refund Policy.

SECTION 7: Shipping & Delivery

We aim to ship promptly, but delivery times are estimates only. Moxee is not responsible for delays caused by carriers, customs, or factors outside our control. Risk of loss transfers to you once an order is handed to the carrier.

SECTION 8: Hygiene & Returns

Due to the nature of our products (used around the eyes), hygiene is our priority. Please review our Refund Policy [link] for details on returns and eligibility.
We reserve the right to inspect returned products before approving a refund or replacement.

SECTION 10: Intellectual Property

All content on this website—including text, images, graphics, videos, logos, and product names—is the property of Moxee and protected by intellectual property laws.
You may not reproduce, distribute, or exploit any of our content without prior written consent.

SECTION 11: OPTIONAL TOOLS & FEATURES

From time to time, Moxee may offer access to third-party tools, apps, or features on our website. These tools are provided “as is” and “as available,” and we do not control, monitor, or endorse them. Your use of any third-party tool is entirely at your own risk. We are not responsible for any outcomes, errors, or issues that may arise from your use of these tools.
Before using any optional third-party tool, we encourage you to review and agree to the terms and conditions set by the tool’s provider.
We may also introduce new features, resources, or services on the website in the future. All new additions are automatically governed by these Terms of Service.

SECTION 12: THIRD-PARTY LINKS

Some content, products, or services on our site may come from third parties. Our website may also include links to third-party websites that are not affiliated with Moxee. These links are provided for your convenience only, and we do not control, endorse, or guarantee the accuracy, safety, or availability of any third-party content, products, or services.
Moxee is not responsible for any issues, losses, or damages that may result from your interaction with third-party websites or resources, including purchases, use of services, or other transactions. Before engaging with a third-party site, we encourage you to carefully review their policies, terms, and practices. Any complaints, claims, or questions about third-party products or services should be directed to the third-party provider.

SECTION 13: USER FEEDBACK & SUBMISISONS

When you share ideas, suggestions, reviews, or other content with us (“Submissions”), whether through email, our website, social media, or any other channel, you grant Moxee a worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, and display those Submissions in any format or medium, without any obligation to provide compensation.
While we value your input, Moxee is not required to keep Submissions confidential, respond to them, or use them in any way. We may, at our sole discretion, review, edit, or remove Submissions that we consider offensive, unlawful, threatening, defamatory, obscene, infringing on intellectual property, or otherwise inappropriate.
By submitting content, you confirm that your Submissions do not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. Submissions must not include harmful software, viruses, or any material that could disrupt the operation of our services or website. Providing false information or misrepresenting yourself when submitting content is strictly prohibited. You are solely responsible for the Submissions you provide and their accuracy.

SECTION 14: ERRORS & OMISSIONS

Occasionally, the information on Moxee’s website or within our services may include typographical mistakes, inaccuracies, or omissions, including but not limited to product descriptions, pricing, promotions, shipping costs, availability, or delivery times. While we strive for accuracy, we cannot guarantee that all details are error-free.
Moxee reserves the right to correct any errors, update or remove information, or cancel orders if any inaccuracies are discovered—even after your order has been placed—without prior notice. We are not obligated to update or clarify information except as required by law. Any dates or timestamps displayed on our site should not be interpreted as a guarantee that all content has been updated or is current.

SECTION 15: PROHIBITED USES

When using Moxee’s website or services, you agree not to:
1. Engage in any illegal activity or use the site for unlawful purposes.
2. Encourage or solicit others to commit unlawful acts.
3. Violate any local, national, or international laws, regulations, or ordinances.
4. Infringe on the intellectual property rights of Moxee or any third party.
5. Harass, abuse, threaten, defame, slander, discriminate, or otherwise harm any individual or group based on gender, sexual orientation, religion, race, ethnicity, age, disability, or national origin.
6. Provide false, misleading, or fraudulent information.
7. Upload, transmit, or distribute viruses, malware, or any code designed to disrupt or harm the functionality of the website, related services, or the internet.
8. Collect, track, or store personal information of other users without consent.
9. Spam, phish, pretext, scrape, crawl, or otherwise misuse automated systems on the site.
10. Use the site for obscene, immoral, or offensive purposes.
11. Attempt to bypass or interfere with security features of the website, related services, or any connected networks.
Moxee reserves the right to suspend or terminate access to the website or services immediately for any violation of these rules.

SECTION 16: DISCLAIMER OF WARRANTIES

Moxee provides its website, products, and services on an “as is” and “as available” basis. We make no guarantees, representations, or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, non-infringement, or title.
We do not warrant that your use of our site or services will be uninterrupted, timely, secure, or error-free, or that the results obtained from using our services will be accurate, complete, or reliable. You agree that your use of Moxee’s website, products, or services is at your sole risk.
From time to time, Moxee may modify, suspend, or discontinue the website, services, or any products without notice, and we shall not be liable for any consequences of such changes.
To the fullest extent permitted by law, Moxee and its directors, employees, affiliates, agents, contractors, suppliers, or licensors shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the website, products, or services. This includes, but is not limited to, lost profits, lost revenue, lost data, or replacement costs, even if we have been advised of the possibility of such damages.
Where applicable law does not allow the exclusion or limitation of liability for certain damages, our liability will be limited to the maximum extent permitted by law.

SECTION 17: SEVERABILITY

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions. The remaining terms shall continue in full force and effect to the maximum extent permitted by law. Any invalid or unenforceable provision will be replaced, if possible, by a valid provision that most closely reflects the original intent of the severed provision.

SECTION 18: TERMINATION

These Terms of Service remain in effect until terminated by you or Moxee. You may terminate your use of the services at any time by discontinuing access to our website or notifying us of your intent to terminate.
Moxee may suspend or terminate your access to the website, products, or services, in whole or in part, at any time, without prior notice, if we determine, in our sole discretion, that you have violated these Terms or engaged in conduct that we believe is harmful, unlawful, or otherwise objectionable.
Termination or suspension does not relieve you of any obligations incurred prior to the termination date, including payment obligations and indemnification responsibilities. All sections of these Terms that, by their nature, should survive termination—including disclaimers, limitations of liability, and indemnification—shall remain in effect after termination.

SECTION 19: LIMITATION OF LIABILITY

To the fullest extent permitted by law, Moxee, along with our affiliates, partners, officers, directors, employees, contractors, licensors, suppliers, and service providers, shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our website, products, or services. This includes, without limitation, damages for personal injury, loss of data, lost profits, business interruption, or any other commercial or non-commercial damages, even if we have been advised of the possibility of such damages. Your use of Moxee’s services is at your own risk.

SECTION 20: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Moxee and its affiliates, partners, officers, directors, employees, contractors, licensors, and service providers from any claims, liabilities, losses, damages, costs, or expenses (including reasonable attorneys’ fees) arising from or related to: (a) your breach of these Terms of Service; (b) your violation of any applicable law, regulation, or third-party right; or (c) your misuse of Moxee’s website, products, or services. This obligation survives the termination of your account or access to our services.

SECTION 21: GOVERNING LAW

These Terms of Service, and any disputes arising out of or relating to your use of Moxee’s website, products, or services, shall be governed by and construed in accordance with the laws of Lebanon, without regard to conflict-of-law principles. You agree that any claim or dispute shall be subject to the exclusive jurisdiction of the courts located in Lebanon.

SECTION 22: CHANGES TO TERMS

Moxee reserves the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service at any time by posting the revised Terms on our website. The most current version of the Terms will always be available on this page for your reference.
It is your responsibility to review these Terms periodically. Your continued use of, or access to, Moxee’s website, products, or services after any such changes constitutes your acceptance of the updated Terms. If you do not agree to any changes, you must immediately discontinue your use of our Services.